Check out if you can find the solution you need.
What happened: Need a full refund. Went to pick up my order done on the website not mobile app. They had a power outage with signs on the door. Power was on. I called and the manager said there was nothing she could do because she had already closed down her registers.
What happened: The summerville sc restaurant has been closing their main dining g room & only offering drive theu service. This has happened on a weekend & during the week on several occasions. This is not sufficient to serve all incoming customers. Customers are being inconvenienced & some even leave and go elsewhere. Please assist with this problem. Thank you
What happened: I was trying to do something, and ran into a problem.
What happened: I want to send my sister up there to pick up the * piece fish with macncheese n okra and * pieces of corn that I ordered paid for and dint get
What happened: Went thru drive thru last night ordered * dinners and side of * ears corn and * sides fried okra. Asked girl at window did she double check make sure order was right cuz I loved * far away and didn't feel good cuz of chemo treatments she said it was all there. When I got home ** min layer the order was missing a * piece fish dinner with macncheese okra and side of * ears corn. When I dalled the girl was rude and told me to call customer service. I want to get my Donner and sides o was missing. It was over ** worth of food all together
What happened: My order I picked up n drive thru last night bout *** was missing a dinner and I even said to the girl at window are u sure everything is in the bag. She said yes it was all there. Then got home ** minutes away and it was missing a * piece dinner with okra maxncheese and * pieces of corn on the cob. The manager was Rude on phone and said I had to bring whole order back k or I couldn't get it. I told her I couldn't drive all way back coz I have cancer and just got home from all day at chemo.
What happened: I was trying to do something, and ran into a problem.
To contact the Captain D's customer service by phone, you can follow these steps:
Look up the phone number of the Captain D's customer service. The phone number is listed on captainds.com. Or check out the Captain D's phone number page on WorthEPenny.
Dial the Captain D's phone number 615-391-5461.
Hours: 24 hours, 7 days
Best time to call: 1:45pm
Wait for an answer: Once the call is connected, wait for a Captain D's representative to answer on the other end.
Average wait time: 15m
Identify yourself and state your reason for calling the Captain D's representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Captain D's to help them assist you.
Ask for assistance: Ask the Captain D's representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Captain D's needs additional information from you or provides any instructions, follow them carefully.
Thank the Captain D's representative: After you have received the assistance you need, thank the Captain D's representative for their time and help.
To get to a real person as quickly as possible when calling Captain D's, you can follow these steps:
Dial the Captain D's customer service phone number 615-391-5461, which can be found on the Captain D's website or in your order confirmation email form Captain D's. Or check out the Captain D's phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Captain D's. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Captain D's representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Captain D's representative.
If the system still doesn’t connect you to a Captain D's representative, stay on the line without pressing any keys. Captain D's will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Captain D's.
Once you reach a live person, explain your issue and provide any relevant information about your Captain D's order. The Captain D's representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Captain D's website. This may allow you to connect with a Captain D's representative more quickly and efficiently than calling.
When calling Captain D's customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Captain D's account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Captain D's representative without any disruptions or background noise.
Be polite and respectful to the Captain D's representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Captain D's.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Captain D's representative address your concern.
If the initial Captain D's representative is unable to resolve your issue, politely ask to speak with a supervisor from Captain D's or escalate the issue to a higher level of authority.
Take notes during the call, including the Captain D's representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Captain D's after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Captain D's customer service.
If you are unhappy with your call to Captain D's customer service, there are several options you can try:
Call again: Try calling Captain D's customer service again and speak to a different Captain D's representative. Sometimes a different Captain D's representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Captain D's representative, you can ask to speak with a supervisor from Captain D's or escalate the issue to a higher level of authority.
Provide feedback: After the call, Captain D's may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Captain D's customer service through other channels, such as email or chat. You can also explore the Captain D's Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Captain D's service, you may want to consider other options such as returning the product you bought on Captain D's or filing a complaint with a consumer protection agency.
No, Captain D's hasn’t provided any live chat service currently. While live chat support is not currently available, Captain D's offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Captain D's customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a Captain D's representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Captain D's.
You can contact Captain D's via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Captain D's via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Captain D's official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Captain D's, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Captain D's. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Captain D's social media team.
Please note that the social media accounts of Captain D's are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Captain D's for certain issues. For urgent or complex issues, it's recommended to contact Captain D's customer service via phone or chat for more personalized assistance.
Yes, to contact the Captain D's customer support by email, follow these steps:
Go to captainds.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Captain D's and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Captain D's order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Captain D's order number or username.
Once you have completed the email, click send. You should receive a response from the Captain D's customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Captain D's. WorthEPenny provides free tools and resources to assist customers in reaching Captain D's customer service more efficiently, such as the Captain D's phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Captain D's, as well as forums where Captain D's customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Captain D's, it is not associated with or endorsed by Captain D's.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Captain D's official app or the Captain D's company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Captain D's trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Captain D's. All references by WorthEPenny to third-party trademarks like Captain D's are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.